Account
Delete your Vevez account
You can delete your account in the Vevez app at any time: in a few steps in the app, or by email if you cannot access the app.
Delete in the app
- Open the Vevez app and sign in.
- On the My Profile page, tap Modify Profile.
- Turn on the account deletion switch at the bottom of the page.The switch enables the Delete Account button, so that nothing is deleted by mistake. Deletion cannot be undone.
- Tap Delete Account and confirm.
Request deletion without the app
If you cannot access the app, send an email with the subject "Account deletion request" to the address below, either from the email address registered to your account or stating your phone number.
Once we have verified your identity, we delete your account within 30 days at the latest. You can also ask at the same address for only some of your data to be deleted, without deleting your account.
Which data is deleted, and which is kept?
- Account and profile information
- Your name, email address, phone number and profile photo are deleted or anonymised so that they no longer identify you.
- Reviews and ratings
- May remain without your name.
- Order, payment and invoice records
- Kept for as long as accounting and tax law requires (up to 10 years, depending on the country), then deleted.
- Messages, notes, reservations
- Kept as long as needed for the service and possible disputes, then deleted or anonymised.
- System and security logs
- Kept for up to 13 months unless the law requires longer.
Details are in the Privacy Policy.